Delivery & Returns
Delivery
Every Jamila Jama’s order is carefully prepared and beautifully packaged before beginning its journey to you.
We offer UAE, UK and international delivery. Available delivery services, estimated timeframes and applicable charges will be displayed at checkout based on your destination.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Please note that international orders may be subject to local customs duties, taxes or import charges depending on the destination and which shipping option you choose at the checkout.
Returns
We hope you love your Jamila Jama’s purchase. However, should you change your mind, you may notify us of your intention to return an eligible item within 14 days of receiving your order.
Once you have notified us, you have a further 14 days to send your return back to us. This reflects the statutory cancellation period applicable to most UK online purchases.
Returned items must be unworn, unused and in their original condition, with all tags and original packaging intact.
Due to the delicate nature of our fabrics, we kindly ask that garments are tried on with care. Items returned with signs of wear, make-up, deodorant, fragrance, body products, marks, damage or other handling beyond what is reasonably necessary to inspect the item may be subject to a deduction from the refund where permitted by law.
Sleep Masks
For hygiene and quality assurance, our sleep masks are supplied sealed.
Where the statutory hygiene exception applies, sleep masks that have been unsealed or used cannot be returned for change-of-mind reasons. Please therefore inspect your item carefully before removing or breaking its hygiene seal.
Sleep masks must be returned with their hygiene seal intact, unused and in their original condition and packaging.
This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described. UK regulations provide an exception to cancellation rights for sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.
Return Shipping
Easy returns within the UAE & UK with local shipping addresses provided.
Customers are responsible for the cost of returning unwanted items unless the item is faulty, damaged or incorrectly supplied.
We recommend using a tracked and insured delivery service and retaining your proof of postage until your return has been processed.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method.
Where you exercise your statutory right to cancel an eligible online order, we will also refund the cost of our standard outbound delivery service. If you selected an upgraded, express or more expensive delivery service, any additional delivery cost above our standard service is not required to be refunded.
Refunds will be processed in accordance with applicable consumer law. For cancelled sales contracts, the regulations generally allow the retailer to wait until the goods have been received back, or evidence of return has been supplied, and then require reimbursement within 14 days.
Faulty or Damaged Items
Every Jamila Jama’s piece is carefully inspected before dispatch. In the unlikely event that you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order details and photographs where appropriate.
Your statutory rights are not affected by this Returns Policy. Goods sold to UK consumers must, among other things, be as described, of satisfactory quality and fit for purpose.
How to Make a Return
To request a return, please contact hello@jamilajamas.com quoting your order number and the item(s) you wish to return.
We will provide you with the relevant return instructions and return address.